Mary J. Holt

8211 Willow Country

San Antonio, TX  78254

(210)422-0189 – mlombrano@gmail.com

 

Program, Quality, Risk, Healthcare and Operations Executive

 

A dynamic and results-oriented Executive, with a positive attitude and solid work ethic; In-depth understanding and experience in applying Six Sigma methodology to improve process performance, perform financial and performance gap analysis and in reducing cost to improve margins. Over thirty years of overall experience as a manager, executive and director.  Directly able to manage day-to-day operational aspects in a private or public sector environment. Understanding of the Compliance, Security and Quality Processes and Monitoring of Healthcare Providers for credentialing and licensing.  Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies, when needed. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.

 

Ø      Project management certification, PMP

Ø      Quality, Audit and Risk Management Experience

Ø      Bachelor’s in Healthcare Administration, Long Term Care Graduated Suma Cum Laude

Ø      Masters of Business Administration, Health Management, Graduated Magna Cum Laude

Ø      Green Belt and Black Belt Six Sigma Certified and Participant

Ø      Effective Team and Managemen Enterprise Experience in Large and Small Organizational settings

Ø      Experience in developing innovative programs for successful financial and contracting in for profit and familiarity with non profit settings

Ø      Highly skilled and energetic coach, facilitator, and authentic servant leader

Ø      Experience in delivering client’s expectations through daily, weekly and monthly coordination and open dialogue to optimize efficiency

Ø      Doctoral candidate, pursuing PhD in Leadership Studies (completion date 2019)

 

Able to anticipate bottlenecks, provide management escalation, establish project prioritization, make tradeoffs, balancing the business needs versus technical constraints, and drive initial partner deployments.

I have the ability to implement change through trend analysis. Oversee complex process and systems inter-dependencies in order to ensure successful project execution, with the ability to transform business plans into executable projects.

 

• Project/Program Management Expert • All Aspects of Change Management implementation• Performance & Financial Audit skills •

• Compliance of Federal, State and local policy •

• Six Sigma Black Belt and Green Belt leader and participant • Project Management Certified •

• Quality Control (QC) & Quality Planning •

• Top Secret Security Clearance (inactive) •

• Training/Development and Management Education • Healthcare Compliance Management

 

Career Note: Currently pursuing a PhD in Organizational Leadership

**Able to enroll and pass any license or certification program required**

 

PROFESSIONAL EXPERIENCE

 

 

Chenega Healthcare Services, LLC

2014-Present

General Manager for Chenega Healthcare Services, LLC (CHS), Chenega Corporation’s Strategic Business Units (SBUs) newest Medical and Research 8(a) classified company.  CHS’s goal is to be able to compete in the Advisory & Assistance, Healthcare and Research market for government contracting.  Our SBU’s have currently experienced a lot of Government Contract growth in these fields. I have over thirty years of experience in contracting and operational management in both the public and private sector. As a previous Contracting Official for the United States Air Force (USAF) my experience began in Logistics, Special Weapons, and finally Human System Wing supporting USAFSAM, NATO, and the World Trade Organization. My in-depth understanding and experience in applying process improvement, perform gap analysis, and reducing cost to improve margins has proven successful. I hold both a Green Belt in Lean Six Sigma and is a certified PMP. All of the responsibility for proposal management, capture management, business development as well as operations, budget and financial success in Healthcare Management of this company is solely my current responsibility. Also responsible for credentialing and compliance of all licensure and certifications for all Healthcare Providers. As General Manager I have to demonstrate the ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships. Currently have responsibility for over 9 million dollars of contracts since December 2015.

 

GTW Consultants & Associates – Chenega (Government Contractor) – Program Manager. 

2012-2014

Responsible for the Program Management of a $525,310,889.63 IDIQ contracts through a five year period for an 8(a) government classified Alaskan Native business.  My responsibilities include proposal management, capture management, writing proposals for government and private sector business. Further responsibilities require recruiting, hiring, retention and monitoring of contract financials and our staff employees utilizing project management tools.  Other duties include writing standard operating procedures/processes for the government and for our company business units.  My responsibilities require the knowledge of business, health and project management principles, accounting, pricing to enable change management in the areas of, contracting, finance and healthcare which include controversial changes in areas of Medicaid and Medicare codes and other healthcare compliance issues. Credentialing and compliance of all healthcare licensing and certifications are of the utmost importance for government contracting.  Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement different project strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.

 

Emedical Solutions – Healthcare and Construction (Government & Commercial Contractor) – Contract Manager

2012-2012

 

Extensive knowledge of Hipaa and Privacy act regulations as well as Texas State Code for Electronic Health Record and Practice Management implementation which was offered through our company.  We partner with reputable companies that offered medical solutions to private to mid-size clinics and hospital environments. Most recently I successfully provided ICD update implementation and EHR software and hardware solutions to the Nueces County Health Department in Corpus Christi. My business and marketing development skills grew relationships throughout south Texas for this company. Additionally I train and offer compliance assessments for these practices to ensure proper controls are in place to mitigate risk to the healthcare professional, their staff as well as the high profile and high traffic smaller medical hospital systems. Credentialing and compliance of all licensing and certifications of healthcare providers for military agencies.    Exposure to the medical community the government and the terminology are not new to me.

Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement different strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.

 

Aerotek – The McConnell Group – Program Coordinator/Project Manager

2010 – 2012

 

While working for a Research and Biomedical national government contracting company, I served as the point of contact for all awarded government contracts in San Antonio, TX as well as, the Southwest region.  I consistently met and exceeded my goals by exhibiting willingness to work beyond the normal parameters of my job description and expectations. My management of preclinical and clinical research procedures was crucial as a program management. I consistently performed change management implementation through continuous process improvement.  My work ethics and my work abilities have been proven with each task assigned.  I successfully looked for innovative ways to conduct business to increase and improve profitability and productivity from our teams.  I am sufficiently skilled in Federal government regulations, financial GAAP regulations and laws, contracting negotiations and acquisitions that promoted company recognition throughout Lackland AFB, Research facilities in San Diego and Ft. Sam Houston. Managed Proposal writing and Capture Management. In addition, I successfully transitioned and closed out two San Antonio contracts during my time here and have written the Transition plan and Standard Operating Procedures (SOP) for these contracts and several others.  In the short time I served in this capacity, I have exhibited my ability to speak, write, and share my knowledge of Federal Acquisition Regulations (FAR) and other DoD regulations.  As a Program/Project Manager I own the mission of our company and the projects assigned with professionalism and with expertise, managing people, processes, controls and contracts for sustainability and contract reassignment.  The compliance and quality of all military agencies for licensing and credentialing for security of Healthcare providers.  Successfully made recommendations and suggestions for risk management and controls based on strategic and gap analysis implementation. I have written responses to RFP’s, RFQ’s and RFI’s with our team which has resulted in three wins out of four in the last seven months of my employment. Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies to buil community awareness. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.      

 

Braun Construction Services LLC. , Director of Human Resources and Special Projects 2009 to 2010

In the Insurance restoration industry my primary responsibility was the growth of the company and book of business.  As a Human Resources and Special Projects Director - duties included but were not limited to the design and marketing of new line of “green” chemical products. Managing large natural disaster reconstruction projects using: project management tools and knowledge of transitional programs. Additional responsibilities included the day to day monitoring of employee performance, hiring, orientation and training.  I was responsible for the creation and development of infrastructure and making recommendations on system and database implementation to control exposure to risk, as a member of a collaborative team.  Implemented and created the Safety Controls based on (OSHA) standards.  Implemented meeting monitoring in accordance to regulations to improve program performance.  Creating and conducting lessons based on lesson plans for training of water extraction, mold remediation and safety.  Managed and structured a call Center atmosphere to take nationwide calls for Disaster Recovery.  Created controls and provided information both internally and externally to mitigate risk from further exposure to water, fire and structure damage exposure. 

 

J. C. Restoration Inc., Bensenville IL - Office Manager/Board up Manager

2007 to 2009

Structured a client/customer service based division for a 24 Hour Insurance Disaster Restoration company.   Facilitated and improved the infrastructures creating compliance to insurance, federal and state level regulations that improved productivity.  In the last 4 months I served as Division manager for the Board up Division and marketing representative of Victim Assistance as well as, serving as the Coordinator for the Construction Consulting Division. Responsibilities included managing Contracts, Sub contractor agreements, licensing and permits for construction and board up projects and sales.  Within the first quarter of 2009 our team of (2) managers had managed an excess of 4 million dollars that had been proposed and estimated. I managed a fleet of trucks using warehouse protocol for restocking and tracking of inventory to expedite response time.  Created and implemented a Call Center hotline during high volume disaster crisis to ensure response.  Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies to assist displaced homeowners. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.

 

Business Operations Consultant, Hanover Park, IL - Senior Consultant

2006-2007

Instrumental to Formulations and Research of Business Continuity and group success, developing Key Performance Measures - KPM’s to ensure compliance and controls for Policy and Procedure and Overall business Improvement. Coached and screened for possibility of a Call Center operational appropriateness and approach for different third party collection agencies.  Independent consultant for long term care facilities.  Volunteer for Hospice care and nursing home facilities. Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.  

 

Leading Edge Recovery, Chicago, IL - Director of Client Services

2006-2007

I served as an executive director of a third party collection agency, managing client relations, contractual obligation, and accounts receivable for bankcard financial services.  Created measures and risk mitigation that resulted in an increase in customer satisfaction and business productivity by 85% within the first 3 months of affiliation with this company.  I ensured that compliance and protocols were adhered to in the formulation of risk mitigation and controls for the minimization of Attorney General and customer complaints. Responsibilities included the management of over 300 shift work employees and the process of change management.  Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement different project strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.

 

JP Morgan Chase – San Antonio, TX. , Performance/Project Manager 2003-2006

While at JP Morgan Chase I established optimal comparative analysis studies and methodologies to create a successful RFP and RFI interview process for third party collection agencies.  Became Six Sigma trained, served as a Subject Matter Expert in a Black Belt initiative to improve Credit Card Recovery rates, Consumer, commercial, estate and bankrupt accounts. Created performance and financial auditing guidelines to improve goals and ensure success of our Third party collection agencies.  Managed and led overall performance of agencies by setting goals, evaluating strategies and minimizing risk resulting in 1 billion dollars in recoveries with limited resources for the first time in JP Morgan recovery history.  Collections for recovery management were all in a Call Center environment. 

 

 

JP Morgan Chase, San Antonio, TX • 2001-2003

Project Assistant - System Administrator

Managed and maintained systems for Agency Recovery Management department and Sales.   Working through the project life cycle created a successful test and control of system and policy functionality to improve the Recovery of Credit Card, Commercial, Consumer and Auto Finance debt.  As a system administrator I was able to suggest improvements in collections in response to the sluggish economy to increase debt collections by 50%. I was responsible for the first year of transition through improved system implementation and training.

 

Department of Defense, San Antonio, TX   • 1988 to 2001

Contracting Specialist – 1102/11

 

ADDITIONAL EXPERIENCE

FORMAL EDUCATION

 

Our Lady of the Lake University Pursuing PhD in Leadership

Our Lady of the Lake University MBA Health Management & Organizational Leadership – Graduated (2014) –3.71 GPA

Bachelor of Arts, Healthcare Administration, Specialization in Business Management & Long Term Care Graduated (2012) - 3.97 GPA,

Member of Deans List, Graduated with Highest Honors – Suma Cum Laude

Defense Acquisition University Contract Acquisition Certification (2010)

Project Management Certification 2005 & 2010

Villanova University, Philadelphia, PA

Certified Green Belt Six Sigma

JP Morgan Chase University

High School Diploma General Academic Studies

Thomas A. Edison High School, San Antonio, TX

 

 

 

Professional Development

•Risk/Project/Program Management Coursework • Design of Professional Analysis Coursework• Change Management and Process Improvement coursework• 

Black Belt/Green Belt Certified • Kepner Tregoe and Effective Leadership training • Member of the Golden Key International Honor Society (2010-2012) • Member of Alpha • Sigma Lambda Society (2010-2012) • Contracting Level I and II through DAU•

 

Language Skills

Fluent English Communication, Reporting and Presentation – Oral and Written

 

Technical Skills

Microsoft Office Suites • PC and Apple computer proficiency • Word Perfect, Lotus, and Outlook expert

 

References

Excellent references available upon request.